Privacy Policy

Introduction

velvetcalmvs is committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, store, and protect your personal data when you use our Thai massage services in Taipei, Taiwan.

By using our services or providing us with your personal information, you consent to the practices described in this policy. If you have questions or concerns, please contact us at [email protected].

Information We Collect

Personal Information You Provide

When you book a session or contact us, we collect:

• Name and contact details (phone number, email address)
• Location information (address where service will be provided)
• Health-related information you choose to share relevant to massage treatment
• Payment information (processed securely through approved payment methods)
• Communication preferences and session history

Information Collected Automatically

When you visit our website, we may collect:

• Device and browser information
• IP address and general location data
• Pages visited and time spent on our website
• Referring website or source

How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To schedule appointments, provide massage services, and communicate with you about your sessions
• Health and Safety: To ensure practitioners can adapt techniques appropriately based on health information you provide
• Payment Processing: To process payments for services rendered
• Communication: To respond to inquiries, send booking confirmations, and provide customer support
• Service Improvement: To understand how our services are used and make improvements
• Legal Compliance: To comply with applicable laws and regulations in Taiwan

Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure storage of client records with access limited to authorized personnel only
• Encryption of sensitive data during transmission
• Regular security assessments and updates to our systems
• Staff training on data protection and confidentiality
• Secure disposal of personal information when no longer needed

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• Client contact and session history: Retained for 3 years from last service date
• Health information: Retained for 3 years in accordance with healthcare record requirements
• Payment records: Retained for 7 years for tax and accounting purposes
• Marketing communications: Until you unsubscribe or request deletion

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted service providers who assist in payment processing, appointment scheduling, or website hosting (all bound by confidentiality agreements)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets (with notice to affected clients)
• With Your Consent: When you explicitly authorize us to share information with specific third parties

Your Rights

Under Taiwan's Personal Data Protection Act, you have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Objection: Object to certain processing of your data, including marketing communications
• Withdrawal: Withdraw consent for data processing at any time
• Data Portability: Request your data in a commonly used format

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal information from individuals under 18. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending you an email. The "Last Updated" date at the top of this policy indicates when it was most recently revised.

Contact Information

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us: